GTecna Srl offre elettronica hi-tech in vendita online.
GTecna Srl
GTecna Srl
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Terms & Conditions
Gtecna Srl - Via Ivan Vazov, 29 - 1000 Sofia - Bulgaria - Vat N° BG206671766
The following describes the terms and conditions under which GTecna Srl offers users access to its services available on the website https://hi-tecna.com.
1. Definitions
To ensure a full understanding and acceptance of these terms and conditions, the following terms, both singular and plural, shall have the meanings indicated below:
Owner: GTecna Srl, with registered office at Via Ivan Vazov, 29 - 1000 Sofia (BG), VAT number BG206671766, share capital €10,000.00, telephone number +39 0541 1817024, email address info@hi-tecna.com, certified email address ideacomponenti@pec.it;
Website: the website https://hi-tecna.com, managed by the Owner, an e-commerce site for the sale of electronics;
Products: the products and/or services offered through the Website;
User: the individual accessing the Site, regardless of legal status or purpose, interested in the Products offered through the Site;
Consumer: a natural person acting for purposes unrelated to any entrepreneurial, commercial, artisanal, or professional activity;
Terms: this contract governing the relationship between the Owner and Users and the sale or supply of the Products offered through the Site.
2. Stipulation, Conclusion, and Effectiveness of the Terms
The purchase contract for the Products is concluded by accurately completing and submitting the order form. This form contains the details of the customer and the order, the price of the purchased Product, any additional charges, the payment methods and terms, the delivery address, the delivery time, the right of withdrawal, and consent to the processing of personal data.
Upon receiving the User's order, the Owner will send a confirmation email or display a printable web page confirming and summarizing the order, which will also include the information referred to in the previous paragraph.
The Terms and Conditions shall not be considered effective between the parties unless the provisions of the previous paragraph are met.
The Owner may modify or simply update these Terms and Conditions, in whole or in part. The User acknowledges and agrees that any changes to these Terms and Conditions will apply to orders placed by Users after the date of notification of the modification to the Terms and Conditions. Users are therefore encouraged to review the Terms and Conditions each time they access the Site and are advised to print a copy for future reference.
3. Registration
To use certain features of the Site, Users must register by providing, truthfully and completely, all the information requested in the relevant registration form and fully accept the privacy policy (https://hi-tecna.com/privacy_policy) and these Terms and Conditions. The User is responsible for safeguarding their login credentials.
It is understood that under no circumstances will the Owner be held liable for any loss, disclosure, theft, or unauthorized use by third parties, for any reason, of User login credentials.
4. Account Cancellation and Closure
Registered Users may deactivate their accounts or request their deletion through the Site interface, by sending a written communication to info@hi-tecna.com, or by calling Customer Service at +39 0541 1817024.
In the event of a violation by the User of these Terms or applicable legal provisions, the Owner reserves the right to suspend or terminate the User's account at any time and without notice.
5. Purchases on the Site
The purchase of one or more Products through the Site is permitted to both Users who qualify as Consumers and Users who do not qualify as such.
Pursuant to Article 3, paragraph 1, letter a) of Legislative Decree 206/2005 (the "Consumer Code"), please note that Consumers are natural persons who, in purchasing Products, are acting for purposes unrelated to any entrepreneurial, commercial, professional, or artisanal activity they may engage in.
Natural persons are permitted to purchase Products only if they are at least eighteen years of age.
The Owner undertakes to describe and present the Products sold on the Site in the best possible way. Nevertheless, some errors, inaccuracies, or small differences between the Site and the actual Product may occur. Furthermore, any photographs of the Products on the Site do not constitute a contractual element, as they are merely representative.
The User expressly grants the Owner the right to accept the order placed, even only partially (for example, in the event that not all the Products ordered are available). In this case, the contract will be considered perfect.
The price shown is based on the Products actually sold.
The Owner reserves the right to refuse an order:
1. when the Product is unavailable;
2. when authorization to charge the User for the Product is denied;
3. when a clearly incorrect and recognizable price is indicated at the time of purchase. In this case, the User will be contacted by Customer Service to be informed and will receive a refund for the transaction.
6. Prices and Payments
The Owner reserves the right to change the price of the Products and any related shipping costs at any time. It is understood that any changes will in no way affect contracts already concluded prior to the change.
The sales prices of the Products include VAT, if applicable; any other taxes and/or shipping costs payable by the User will be indicated before the purchase is confirmed.
The User undertakes to pay the price of the purchased Product within the timeframe and methods indicated on the Site.
Payment can be made by bank transfer or PayPal (by registering for their service or by credit card).
Any refunds to the User will be credited promptly using one of the methods proposed by the Owner and chosen by the User and, in the event of exercising the right of withdrawal, no later than 14 days from the date on which the Owner became aware of the withdrawal.
The Site uses third-party tools for payment processing and does not access the payment information provided (credit card number, cardholder name, password, etc.).
If these third-party tools refuse payment authorization, the Owner will not be able to supply the Products and will not be liable for any delay or failure to deliver.
7. Invoicing
The User is always provided with an invoice for the purchased products. The invoice will be issued based on the information provided by the User, which the User declares and guarantees to be true, releasing the Owner from all liability in this regard.
8. Delivery Methods for Material Products
A material product means any movable or digital good supplied on a tangible medium offered through the Site.
The ordered material Products will be delivered to the User at the address indicated by the User, according to the methods indicated on the Site at the time of purchase. Delivery will take place within the timeframe indicated in the order confirmation.
Upon receipt, the User is required to verify the conformity of the delivered Product with the order placed; only after this verification should the delivery documents be signed, without prejudice to the right of withdrawal.
If an order exceeds the quantity available in stock, the Owner will notify the User via email whether the Product is no longer available for order or the expected delivery time, asking whether the User wishes to confirm the order.
The Owner assumes no responsibility for delays or failure to deliver the Product due to force majeure, such as accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods, and other similar events that prevent, in whole or in part, execution within the agreed timeframe.
The Owner shall not be liable to any party or third parties for damages, losses, and costs incurred as a result of failure to execute the contract for the aforementioned reasons. The User is only entitled to a refund of any price paid.
9. Right of Withdrawal for Material Products
A User who is a consumer and who, for any reason, is dissatisfied with the purchase of Material Products has the right to withdraw from the contract without penalty and without specifying the reason within 14 days from the date of delivery of the Product.
It is understood that the right of withdrawal referred to in the previous paragraph is excluded in the following cases: supply of Products made to measure or clearly personalized, such as most of the products on the Site;
To withdraw from the contract, the User must contact the Owner at info@hi-tecna.com or call Customer Service at +39 0541 1817024. Sending the notice may be validly replaced by returning the purchased Product, provided it is done within the same timeframe. The date of delivery to the carrier will be the decisive factor between the parties.
In the event of withdrawal, the Owner will refund payments received from the User as well as delivery costs without undue delay and, in any case, no later than 14 days from the day on which the User notified the Owner of their intention to withdraw.
withdraw from the contract.
The Owner will refund the User using the same payment method used for the online purchase.
The User must return the Products at their own expense, without undue delay and in any case within 14 days from the date on which they communicated their decision to withdraw to the Owner.
The User is responsible for the integrity of the Product while it is in their possession and must take all appropriate measures to preserve the Product and do everything possible to ensure that it is returned in the best possible condition. The Product must not have been subjected to any handling other than that necessary to establish the nature, characteristics, and functioning of the Product.
10. Optional form for exercising the right of withdrawal
The User may optionally withdraw using the following form, which must be completed in its entirety and sent to info@hi-tecna.com before the withdrawal period expires:
I hereby communicate my withdrawal from the sales contract relating to the following goods/services:
A-_____________________________________________________________________
B-____________________________________________________________________________________
C-____________________________________________________________________________________
Order number: _______ Ordered on: _______
Name and Surname: _______ Address: ______
Email address associated with the account from which the order was placed: _________________________________ Date: _________________
11. Guarantee of conformity
All Products that fall into the category of "consumer goods", as regulated by art. 128, paragraph 2 of the Consumer Code, sold through the Site are covered by the legal guarantee of conformity provided for in Articles 128-135 of the Consumer Code.
The legal guarantee of conformity is reserved for Consumers. Therefore, it applies only to Users who have made the purchase through the Site for purposes other than their business, commercial, artisanal, or professional activity.
Those who have purchased on the Site and who are not Consumers will be covered by the guarantees for defects in the item sold, the guarantee for lack of promised and essential qualities, and the other guarantees provided for by the Civil Code, with their related terms, forfeitures, and limitations (Articles 1490 et seq. of the Civil Code).
A lack of conformity that becomes apparent within 24 months of the date of purchase of the Product must be reported within 2 months of the date the defect was discovered.
Unless proven otherwise, any defects of conformity that become apparent within six months of delivery of the Product are presumed to have already existed on that date, unless this assumption is incompatible with the nature of the Product or the nature of the defect of conformity. After six months, the User must provide proof that the damage was not caused by incorrect or improper use of the Product.
Pursuant to Article 130 of the Consumer Code, in the event of a Product's lack of conformity, the User has the right to have the Product restored to conformity, free of charge. To this end, the User may normally choose between repairing the Product or replacing it. This right of choice cannot be exercised if the requested remedy is objectively impossible or excessively onerous. Furthermore, the User is entitled to an appropriate price reduction or termination of the contract only if one of the following situations occurs: i) repair and replacement are impossible or excessively onerous; ii) the Owner has failed to repair or replace the Product within a reasonable time; iii) the replacement or repair has caused significant inconvenience to the consumer.
If the User wishes to avail of the remedies provided by the legal warranty accompanying the Products, he or she must contact the Owner at info@hi-tecna.com or call Customer Service at +39 0541 1817024. The Owner will promptly respond to notification of the alleged lack of conformity and will indicate to the User the specific procedure to follow, also taking into account the product category to which the Product belongs and/or the reported defect.
12. Industrial and Intellectual Property Rights
The Owner declares to be the owner and/or licensee of all intellectual property rights relating to and/or pertaining to the Site and/or the materials and content available on the Site.
These Terms do not grant the User any license to use the Site and/or individual Content and/or materials available therein, unless otherwise provided.
All trademarks, figurative or nominal and all other signs, trade names, service marks, word marks, trade names, illustrations, images, logos. The contents of the Site appearing on the Site are and remain the property of the Owner or its licensors and are protected by applicable trademark laws and related international treaties.
Any unauthorized reproduction in any form of the explanatory texts and content of the Site will be considered a violation of the Owner's intellectual and industrial property rights.
13. Limitation of Liability
The Owner assumes no responsibility for any fraudulent or unlawful use by third parties of credit cards, checks, and other means of payment when paying for purchased services, provided it demonstrates having taken all possible precautions based on the best knowledge and experience available at the time and based on ordinary diligence.
The User agrees to indemnify and hold harmless the Owner (as well as any subsidiaries or affiliates, representatives, collaborators, consultants, directors, agents, licensees, partners, and employees) from any obligation or liability, including any legal fees incurred for legal defense, arising from damage caused to other Users or third parties in connection with the Content uploaded or the violation of the law or the terms of these Terms.
Therefore, the Owner will not be liable for:
1. any losses that are not a direct consequence of the Owner's breach of contract;
2. any loss of business opportunity and any other loss, even indirect, that may be incurred by the User (such as, but not limited to, trading losses, loss of revenue, income, profits, or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, etc.);
3. incorrect or inappropriate use of the Application by Users or third parties;
4. the issuance of incorrect tax documents due to errors in the data provided by the User, the User being solely responsible for correct entry.
Under no circumstances shall the Owner be held liable for an amount greater than double the cost paid by the User.
14. Force Majeure
The Owner shall not be held liable for any failure or delay in fulfilling its obligations due to circumstances beyond the Owner's reasonable control resulting from force majeure events or, in any case, unforeseen and unforeseeable events, or events beyond its control, such as, but not limited to, failures or interruptions to telephone or electrical lines, the Internet, and/or other transmission media, website unavailability, strikes, natural disasters, viruses and cyber attacks, interruptions in the provision of third-party products, services, or applications.
The Owner's fulfillment of its obligations shall be deemed suspended for the period in which force majeure events occur.
The Owner will take all steps within its power to identify solutions that allow for the proper fulfillment of its obligations despite the persistence of force majeure events.
15. Links to Third-Party Websites
The Site may contain links to third-party websites. The Owner has no control over these sites and, therefore, is in no way responsible for the content of these sites.
Some of these links may lead to third-party sites that provide services through the Site. In these cases, the general terms and conditions for use of the site and the service provided by the third parties will apply to the individual services, for which the Owner assumes no responsibility.
16. Waiver
No waiver by either party of any provision of these Terms will be effective unless it is expressly stated to constitute a waiver and communicated in writing.
17. Severability
If any provision of these Terms is held to be illegal or invalid, it will be deemed not to be part of the Terms, and this will not affect the remaining provisions, which will continue to be valid to the fullest extent permitted by law.
18. Privacy
Personal data will be protected and processed in accordance with the Privacy Policy, which can be found at https://hi-tecna.com/privacy_policy
19. Applicable law and jurisdiction
These Terms and any disputes regarding their execution, interpretation, and validity are subject to Italian law and the exclusive jurisdiction of the courts of the place where the Owner is based.
If the User is a consumer pursuant to Article 3 of the Consumer Code, The sole jurisdiction lies with the court of the consumer's place of residence or domicile, if located in Italy. This does not affect the consumer's right to appeal to a court other than the "consumer forum" pursuant to Article 66-bis of the Consumer Code, which has territorial jurisdiction according to one of the criteria set forth in Articles 18, 19, and 20 of the Code of Civil Procedure.
20. Online Dispute Resolution for Consumers
Consumers residing in Europe should be aware that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the Consumer to resolve, out of court, any dispute relating to and/or arising from contracts for the sale of goods and services concluded online. Consequently, the Consumer may use this platform to resolve any dispute arising from the online contract entered into with the Owner. The platform is available at the following address: http://ec.europa.eu/consumers/odr/
Last updated 29/09/2025